FIITJEE Limited is engaged in providing a technology platform which will be a medium
for selling online training cum educational content to various students through
the payment gateway prescribed by the website which will provide facilities to the
various students to practice what he/she has learnt, have an analysis of his/her
understanding and undergo testing to evaluate his/her standing vis - a - vis other
aspirants in the similar field. This whole arrangement can be accessed by paying
a nominal fee for subscribing or purchasing the online educational content as per
their choice. The website shall provide access to the purchased content under the
cover of “Privacy Policy” which is detailed hereunder which aims to provide confidence
to our customers and protect their privacy in all respects. This privacy policy
has been compiled to better serve those who are concerned with how their sensitive
personal data or information is being used. Please read our privacy policy carefully
to get a clear understanding of how we collect, use, protect or otherwise handle
your Sensitive Personal Information in accordance with our website. This Privacy
policy describes our policy for collection, use, disclosure, retention, and protection
of your personal information from fraud, misuse. It applies to our websites and
all its pages and to any of FIITJEE application, service, or tool (collectively
"Services") where this Privacy Policy is referenced, regardless of how you access
or use them, including through mobile or any other devices such as an ipad. Protecting
data is a matter of trust and your privacy is important to us. We shall therefore
only use your name and other information, which relates to you, in the manner set
forth in this Privacy Policy. We will only collect information where it is necessary
for us to do so and we will only collect such information, which is relevant to
our dealings with you. We will only keep your information for as long as law either
requires us to or as is relevant for the purposes for which it was collected. You
can visit the website and browse without having to provide your personal details.
During your visit to the website you remain anonymous and at no time can we identify
you unless you register with us by filling in your details in an online/offline
form and/or log on with your user name and password. If you have any suggestions/comments,
we shall be pleased to hear from you. Please email us at
query.dispatch@fiitjee.com . By using our Services and/or registering for
an account with us and/or sharing your personal information with our website in
any way whatsoever, you are accepting the terms of this Privacy Policy and our User
agreement, and you are consenting to our collection, use, disclosure, retention,
and protection of your personal information as described in this Privacy Policy.
If you do not provide the information we require, we may not be able to provide
all of our services to you. If you reside outside India, you agree and understand
that you are agreeing to the terms of this policy and our terms of use, which is
subject to Indian Law and Indian Jurisdiction.
Personal information
"Personal information" is information that is associated with a specific person
and his way of using or surfing websites and which data can be used to identify
the user or his behavior. All user information is person specific and the information
as supplied by the users enables us to provide you the most user-friendly and customized
experience for serving the customer in a better way. Please be advised that we do
not consider personal information to include such information that has been made
anonymous or aggregated so that it can no longer be used to identify a specific
person, whether in combination with other information or otherwise.
Changes to this Privacy Policy
FIITJEE also believes that the internet is an ever-evolving medium. We may periodically
review from time to time and change our privacy policy to incorporate such future
changes as may be considered appropriate. Our use of any information we gather will
always be consistent with the policy under which the information was collected,
regardless of what the new policy may be. We may amend this Privacy Policy at any
time by updating the amended terms on this site. All amended terms automatically
take effect the day it is posted. We will announce any material changes to this
Privacy Policy through our website and/or through emails to our registered users.
Collection of Personal Information
We collect process and retain information from you when you enter any information
on our site particularly as:
- You register,
- You update or add information to your account,
- You make a purchase,
- You sign up for our newsletter,
- You respond to a survey or marketing communication,
- You surf the website, or
- Use certain other features of our website
- Participate in community discussions, chats, or dispute resolution, or when you
otherwise correspond with us regarding our services.
The personal information we collect includes the following information:
- Identifying information such as your name, mailing address, telephone numbers or
email addresses, FIITJEE's user access code for FIITJEE students
- Transaction-based content that you generate or that is connected to your account
as a result of a transaction you are involved in;
- Other content that you generate, or that is connected to your account (such as adding
items to your basket, adding items to your watch list, creating collections, and
following other collections and sellers);
- Financial information (such as credit card or bank account numbers) in connection
with a transaction, which we do not store at our website as we are using a payment
gateway service provider;
- Postage, billing and other information used to purchase or post an item, as well
as, where postal services are provided through one of our programs, information
required to clear customs (such as Tax ID or other identification numbers) and relevant
postage information (such as tracking numbers and tracking updates);
- Your age, gender, interests and favourites;
- Additional information we are mandated or required or authorized by applicable laws
to collect and process in order to authenticate or identify you or to verify the
information we have collected;
- Personal information we collect automatically when you use our services or register
for an account with us;
- We also collect information about your interaction with our services, your advertising
preferences, and your communications with us. This is the information we receive
from the devices (including mobile devices) you use when you choose our services,
register for an account with us, provide us information on a web form, update or
add information to your account, participate in community discussions, chats, or
dispute resolution, or when you otherwise correspond with us regarding our services.
This information comprises the following: Device ID or unique identifier, device
type, ID for advertising, and unique device token;
- Geo-location information, including location information from your mobile device.
Please be informed that most mobile devices allow you to control or disable the
use of location services by any application on your mobile device in the device's
settings' menu;
- Computer and connection information such as statistics on your page views, traffic
to and from the sites, referral URL, ad data, your IP address, your browsing history
and your web log information.
Personal information we collect using cookies, web beacons, and similar technologies
Cookies: are small files that a site or its service provider transfers
to your computer's hard drive through your web browser (if you allow) that enables
the site's or service provider's systems to recognize your browser and capture and
remember certain information. For instance, we use cookies to help us remember and
process the items in your shopping cart. They are also used to help us understand
your preferences based on previous or current site activity, which enables us to
provide you with improved and customer specific services. We also use cookies to
help us compile aggregate data about site traffic and site interaction so that we
can offer better site experiences and tools in the future. We use
Cookies to:
- Help remember and process the items in the shopping cart
- Understand and save user's preferences for future visits
- Compile aggregate data about site traffic and site interactions in order to offer
better site experiences and tools in the future. We may also use trusted third party
services that track this information on our behalf
- Use third party services to track this information for us
- To restrict usage of software on defined number of machines to avoid unauthorized
access of software
We use "cookies", or such similar electronic tools to collect information to assign
each visitor a unique random number as a User Identification (User ID) to understand
the user's individual interests using the Identified Computer to improve the effectiveness
& usability of our site for our users. Provided that the user voluntarily identifies
himself/herself (e.g. through registration), FIITJEE has no way of knowing who the
user is, even if we assign a cookie to the user's computer. The only personal information
a cookie can contain is information supplied by the user. A cookie cannot read data
off the user's hard drive. Our advertisers may also assign our own cookies to the
user's browser (if the user clicks on our ad banners), which is outside the control
of FIITJEE. FIITJEE's web servers automatically collect limited information about
user's computer connection to the internet, including user's IP address, when the
user visits our site. (User's IP address is a number that let’s computers get attached
to the internet to know where to send data to the user -- such as the web pages
viewed by the user). The user's IP address does not identify the user personally.
FIITJEE uses this information to deliver its web pages to users upon request, to
tailor its site to the interests of its users, to measure traffic within its site
and let advertisers know the geographic locations from where FIITJEE’s visitors
come. You can choose to have your computer warn you each time a cookie is being
sent, or you can choose to turn off all cookies. You do this through your browser
(like internet explorer) settings. Each browser is a little different, so look at
your browser's Help Menu to learn the correct way to modify your cookies. If you
disable cookies off, some features will be disabled as customization to suit your
habits will not work. However, you will still be able to place orders and surf our
website.
Personal information from other sources
We may supplement the information we collect with information from third parties
and add it to your account information. For example, we may collect and use demographic
information that is publically available, additional contact information, credit
check information, and information from credit bureaus, as allowed by applicable
Indian Laws. We may allow you to share information with social media sites, or use
social media sites to create your account or to connect your account with the respective
social media site. Those social media sites may give us automatically access to
certain personal information retained by them about you (e.g., content viewed by
you, content liked by you, and information about the advertisements you have been
shown or may have clicked on, etc.). If you provide us with access to any site with
video content, then you agree that we may share your video viewing with, or obtain
information about your video viewing from, third-party social media sites for at
least two years or until you withdraw consent. You control the personal information
you allow us to have access to through the privacy settings on the applicable social
media site and the permissions you give us when you grant us access to your personal
information retained by the respective social media site about you. By associating
an account managed by a social media site with your account and authorizing us to
have access to this information, you agree that we may collect, use and retain the
information provided by these social media sites in accordance with this privacy
policy
If you give us personal information about someone else, you must do so only with
their explicit and prior consent. You are responsible to inform them (if required)
about our privacy policy and terms of use.
Protection of Information
We work to protect the security of your information by implementing several measures
viz. email and mobile authentication, two stage validations for use of software
on a new device, using industry standard software and database. Company keeps evaluating
the security need and evaluates new options for implementation in future viz. transmission
by using Secure Sockets Layer (SSL) software, which encrypts information you input
etc. The physical, electronic and procedural safeguards in connection with the collection,
storage and disclosure of personally identifiable customer information are duly
implemented by us. Our security procedures mean that we may occasionally request
proof of identity before we disclose personal information to you. It is important
for you to protect against unauthorized access to your password and to your computer.
Be sure to sign off when you finish using a shared computer
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally
identifiable information unless we provide you with advance notice. However, joint
promotions are possible to share the related information with a view to offer wider
portfolio, experience, knowledge to its customers. This does not include website
hosting partners and other parties who assist us in operating our website, conducting
our business, or servicing you, provided that such parties agree to keep this information
confidential. We may also release your information when we believe release is appropriate
to comply with the law, enforce our site policies, or protect ours or others' rights,
property, or safety. However, we may provide/share non-personally identifiable visitor
information to other parties for marketing, advertising or other uses at our discretion.
Third Party Links
We may occasionally include links to other websites. Such websites are governed
by their respective privacy policies, which are beyond our control. Once the user
leaves our servers (the user can tell where he/she is by checking the URL in the
location bar on the user's browser), use or otherwise processing of any such information
provided by the user is governed by the privacy policy of the operator of the site
which the user is visiting. That policy may differ from our own. If the user can't
find the privacy policy of any of these sites via a link from the site's homepage,
the user may contact the site directly for more information.
Third Party Advertisers
When FIITJEE presents information to its online advertisers -- to help them understand
our audience and confirm the value of advertising on our website -- it is usually
in the form of aggregated statistics on traffic to various pages within our site.
When you register with FIITJEE, we contact you from time to time about updating
your content to provide features which we believe may benefit you. We wish to inform
you that we use third-party advertisers to serve ads when you visit our web sites.
These advertisers may use information (excluding your name, address, email address
or telephone number) about your visits to this and other web sites in order to provide
advertisements about goods and services which might interest you.
Google
We use Google AdSense or Analytics and other third party services/products including
Google's advertising requirements which can be viewed out from Google's Advertising
Principles. They are in place to provide a positive experience for users. Google,
a third party vendor, uses cookies to serve ads on our site. Google's use of the
DART cookie enables it to serve ads to our users based on their visit to our site
and other sites on the Internet. Users may opt out of the use of the DART cookie
by visiting the Google ad and content network privacy policy.
We may implement the following advertising features:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- Double-click Platform Integration
We, along with third-party vendors, such as Google use first-party cookies (such
as the Google Analytics cookies) and third-party cookies (such as the DoubleClick
cookie) or other third-party identifiers together to compile data regarding user
interactions with ad impressions, and other ad service functions as they relate
to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings
page. Alternatively, you can opt out by visiting the Network Advertising initiative
opt out page or permanently using the Google Analytics Opt Out Browser add on.
Use of Personal Information
We use the personal information we collect from you in our endeavors to serve you
in a better way and more particularly:
- Improvement of User Experience;
- Personalization of user experience on our sites;
- Contacting you about your account and our Services,
- Customer Services;
- Personalized Advertising & Marketing;
- For detection, prevention, mitigation and investigation of fraudulent or illegal
activities.
We retain your personal information as long as it is necessary and expedient for
our operations. In addition, we may retain personal information from closed accounts
to comply with national laws, prevent fraud, collect any fees owed, resolve disputes,
troubleshoot problems, assist with any investigation, enforce our terms of use and
take other actions permitted or required by applicable Indian laws. In the event
it is no longer required for us to retain your personal information, we dispose
it off in a secure manner according to our relevant policies. All information gathered
by us is securely stored within our FIITJEE database, which is hosted on a server
in a third-party cloud. We have been assured by our service provider
that the database is stored on servers secured behind a firewall; access to such
servers being password-protected and strictly limited based on need-to-know basis.
However, we understand that as effective as our security measures are, no security
system is impenetrable. Thus, we cannot guarantee the security of FIITJEE database,
nor can we guarantee that information you supply will not be intercepted while being
transmitted to us over the Internet. Our website is scanned on a regular basis for
security holes and known vulnerabilities in order to make your visit to our site
as safe as possible... All financial information such as credit/debit card details
are processed through a gateway provider and are not stored or processed on our
servers.
Marketing
If you do not wish to receive marketing communications from us, you can unsubscribe
from the link in the email you received, change your Communication Preferences with
us, or indicate your communication preferences within the direct communication from
us. Please take note that we do not sell or rent your personal information to third
parties for their marketing purposes without your explicit consent.
Signed in
When you sign in to your account on our Services, we may give you the option to
stay signed in to your account for a certain period of time. If you are using a
public or shared computer, we encourage you not to choose to stay signed in. You
or any other user of the computer/browser you signed in on will be able to view
and access most parts of your account and take certain specific actions during this
signed in period without any further authorization. The specific actions and account
activities that you or any other user of this
Computer/browser may take include:
- Buy or make an offer on an item
- Check out or add items to your cart
- Purchase an item with PayPal using faster checkout (if enabled in your account)
- View the activity header
- View or edit the watch list
- View order details
- Leave feedback
- View the profile page
- Send member-to-member messages
- Conduct after-sale activities, like leaving feedback, cancelling orders, requesting
returns or submitting claims
If you attempt to change your password, user ID, update any other account information
or attempt other account activity beyond those listed above, you will be asked to
enter your password. You can typically end your signed in session by either signing
out and/or clearing your cookies. If you have certain browser privacy settings enabled,
simply closing your browser may also end your signed in session. If you are using
a public or shared computer you should sign out and/or clear your cookies when you
are done using our services in order to protect your account and your personal information.
Withdraw consent
If you withdraw your consent for the use or disclosure of your personal information
for purposes set out in this privacy policy, you may not have full access to all
our services and we might not be able to provide you all of the services and customer
support offered to our users and authorized under this Privacy policy and our terms
of use. In accordance with Information Technology Act 2000 and the rules made there
under, the name and contact details of the grievance officer who can be contacted
with respect to any complaints or concerns including those pertaining to breach
of FIITJEE’s terms of use, user policy and other polices or questions are published
as under:
Email address: query.dispatch@fiitjeecom
Any questions or clarifications with respect to this policy can be sent to FIITJEE
at: query.dispatch@fiitjeecom or
by normal/physical mail addressed to:
National Admission Office FIITJEE House,
29A, Kalu Sarai, Near Hauz Khas Metro Station,
Sarvapriya Vihar, New Delhi-110016
Ph: 011-46106064 / 68
Toll Free No. : 1800114242